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Terms and Conditions

Refund application rules

  1. Any client has a right to ask for a refund within 2 weeks (14 days) after the expiration of the order deadline. There is no time frame for refunds related to plagiarized papers. In such cases, client needs to forward us a valid plagiarism report in order to prove that our writer plagiarized.

*Note that Turnitin, WriteCheck and iThenticate are reliable plagiarism checkers. Correctly formatted table of contents, quotes, or any task parts (e.g. task questions) as well as list of references are not considered plagiarism. SafeAssign.com is not considered a credible plagiarism checker because it detects direct quotes and references as plagiarism. Neither do we do accept files with handwritten comments regarding plagiarism.     

  1. When continuation order is placed, we are not responsible for plagiarism detected in the client’s text parts. Only text parts completed by the assigned writer are checked and analyzed for originality.
  2. When client appears to be not satisfied with the final paper, our refund agent will check the case and create a report regarding the problem. In case client’s complaint is justified, full or partial refund will be issued by the company. A client will be sent a response within 3-4 business days.

Revision Policy

  1. We provide free revision services within 2 days (48 hours) after the order deadline expiration. When this period passes, a client has to place a compensation order. In case writer revises the paper for free, a client will not have an opportunity to ask for refund in future.   
  2. For 20+ pages orders, a client can ask for free revision service within 30 days after order deadline expiration.  
  3. When client changes initial requirements, he/ she cannot ask for a free revision. When client forwards important order materials after the paper is completed (or during the writing process), a client will have to place an additional order so that the writer receives compensation for additional work. 
  4. When writer wants to use our free revision service, he/ she needs to inform us about revision deadline and forward detailed revision comments. In some instances, it can take us 24 hours to provide revision. It may occur due to difficulties with instructions or inability to find and assign the writer. Anyway, our company does its best to send the revised order to the client within the discussed and set deadline.
  5. Clients need to check personal electronic address or profile for any messages sent by our administration or the assigned writer. It often happens that clients do not attach all the necessary materials when placing the order. Therefore, it is only client’s responsibility to forward us important information regarding the order (or in case writer requests it).  
  6. There is a new “Extended revision” service that we offer to our clients. It costs 30% of the whole price of the order. It gives an opportunity to extend the deadline of free revision from 2 days to 2 weeks (14 days). Nevertheless, a request for “Extended Revision” should be in accordance with the initial instructions. In case client paid for “Extended Revision” option but did not request revision, it will not be reimbursed. 

Full Refund Policy

  1. A client may receive full refund when he/ she placed a duplicate order or was charged with additional payment by mistake. Under such circumstances a client should immediately contact our customer support team and ask for order cancellation.
  2. In rare cases we cannot assign the writer. As a result, client gets 100% refund.
  3. When a client receives full refund, he/ she has no right to use any materials provided by us.

Partial Refund Policy

  1. When a client ordered wrong page amount, he/ she can ask for a partial refund. The order payment will be refunded according to the page number specifications.   
  2. When client ignored the writing level and selected the wrong one (e.g. University level instead of PHD level), the refund percentage may be reduced by the refund agent.
  3. The percentage of a refund can be recalculated when a client provided contradicting instructions/comments (e.g. “Order Description” contradicts the attached instructions).
  4. Order cancelation when the writer is already assigned:

Refund %

Passed deadline

100%

10-19% of the deadline

90%

20-29% of the deadline

80%

30-39% of the deadline

70%

40-49% of the deadline

60%

50-59% of the deadline

50%

60%+ of the deadline

 

*A client will not be able to cancel the order if 30% of the order deadline has remained and writer took the order. In addition, when the assigned writer has already completed the order and uploaded it, such order cannot be cancelled under any circumstances. 

Late Order Verification

  1. In case of late verification of the order (if a client ignored the request of Financial Department to verify his/ her ID with the aim of avoiding fraudulent activity), the order completion deadline starts after we receive the needed clarifications. Under such circumstances, a client needs to approve deadline extension or place a compensation order so that the writer could work on the hot order. ‚Äč

Word Count Policy

  1. All pages are counted on the basis of words number (300 words equal 1 page). Pages cannot be counted visually. We cannot apply the word count rule to technical orders since they include numerous calculations. In such cases, our writing department will count the page number according to instructions complexity.
  2. PowerPoint Presentation Orders. When a client places a PPT order, he/ she needs to know that speaker notes is a paid service. Clients should select this service by themselves. The assigned writer will provide 100-150 words of speaker notes under each slide.
  3. If a client orders an online test, the page number is counted according to the questions number (5 questions equal 1 page). Multiple choice questions are counted according to the same rule. For instance, when a client needs to answer 10 questions, a 2 page order should be placed.

Delivery/Deadline Policy

  1. A compensation order should be placed when client asks for early delivery. The order price will be changed when a client needs to receive our services earlier. As a result, our agents will ask the client to place an additional order. In case the assigned writer delivers the order earlier without compensation, further refund will not be issued.  
  2. In case we failed to deliver our services in time and the order was completed late without client’s approval, a partial refund will be issued. The difference in payment will be counted in accordance with the pricing policy provided on our website.

Type of the Order

  1. All clients should select the right type of the order when ordering our writing services (e.g. an essay type cannot be selected instead of “research paper” type). In case the company does not receive a respective payment for the services requested, a refund will not be issued.
  2. When a client needs rewriting services, the assigned writer will paraphrase and rewrite the text provided by the client. In case any additional research work is needed, sources need to be altered, new sections need to be included, a client should place a compensation order since such task resembles writing original paper from scratch.  
  3. Our company recommends all the clients to check their emails and personal accounts for any possible messages from our administration. We appreciate in-time communication from the client’s side, especially in instances when a client has to approve the topic selected by the assigned writer.