Frequently Asked Questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

1. Our Custom Writing Service
Which writers do you hire? employs only professional and highly qualified writers. They can handle any writing assignment with ease. Our writers are BA, MA, and PhD degree holders in different disciplines and can work on orders of any levels (High school, College, University, Master’s, and PhD).

What makes you different from similar companies?

Our writing company focuses on the quality of writing, not quantity. We understand that students expect to see well-written papers only, which is the reason why our writers produce perfect academic papers. All customers can rely on our effective system of guarantees.

How and when can I get in touch with you?

Do not hesitate to contact us 24/7/365, if you have any questions or concerns. You are welcome to get in touch with us via any convenient communication channel (live chat, messaging system, email, or phone). Our members of Support Team work day and night for clients’ convenience!

Do you provide writing services only?

Apart from custom writing services, specializes in editing, proofreading, rewriting, and formatting services. These services are accomplished according to any level of writing. You can purchase essays, research papers, presentations, theses, lab reports, coursework writing or ask us to polish your personally written papers choosing editing, proofreading, rewriting, or formatting services.

Will my order price include a reference and title page?

With, you do not have to pay for the title page and references. These pages are provided for free. Moreover, we will also format your paper according to the requested citation style (APA, MLA, Oxford, Turabian, Chicago, etc.). We provide a free abstract, outline, table of contents, and free plagiarism report (on your request).

Are your writing services legal? provides legal writing assistance to students who want to learn more how perfect academic papers should look like. You should use our papers as samples for your personal pieces of writing (for research and educational purposes only). We do not promote any academic dishonesty among our clients.

2. Process
How can I place an order?

It is extremely easy to place an order on You will have to fill out an order form and indicate all possible instructions regarding your order. Moreover, please do not forget to attach class materials, professor’s notes, etc., without which our writers will not process your order.

Can I communicate with my writer?

As soon as you place an order and pay for it, we will start searching the most suitable writer to complete your assignment. Since our services are confidential, customers and writers can communicate via our inside message system. You can contact your writer and ask all possible questions regarding the order. Please check your messages regularly because our writers may contact you to clarify some details.

How much does it take to assign a writer?

Our writers are free to work on orders they can accomplish. It means that only writers specializing in your discipline will work on your project. Sometimes it may a while to assign a writer based on the complexity of order instructions. Therefore, please do not worry if we did not manage to find a writer at once. If you have an urgent order, you can contact members of Support Team to speed up the process. However, we assure you that even top urgent orders are processed on time due to professional work of our Writing Department.

Can I change instructions?

If you want to change academic level of writing, deadline, or number pages, you will have to place an additional order. Please understand that our writers work with original instructions and adjusting order details impose additional work, which should be compensated. Moreover, writing an essay in 3 days and in 3 hours makes a difference. If you want to change your order details, please contact members of Support Team for assistance. Moreover, please provide all materials and respective clarifications before we assign a writer to your order.

When will I get my paper?

Everything depends on the urgency/deadline specified in the order form. Every client chooses a deadline according to his/her preferences. However, please remember that the shorter deadline is, the bigger order price will be.

Can I submit the paper purchased from you as my own?

Our writing services are meant for educational and research purposes only. They should be used as sample papers only for your own pieces of writing.

What is a personal client profile?

By placing your first order, our website will create you a personal profile according to the specified email and password. Please use them to access your account, which will give you a chance to upload/download files, communicate with the writer/support team, leave feedback on writers’ work, etc.

3. Guarantees of Our Writing Service
Do you have a Money-Back Guarantee?

We always strive to make customers pleased with the delivered written products. If you think that our writer overlooked some instructions that you originally specified in the order form, please make a revision request and we will revise your paper for free (if you send your request during 2 days after order delivery). If you do not approve the last revised file, you can apply for a refund during 14 days after order delivery. We will investigate the case during 3-4 business days.

Are your services confidential?

Yes, we offer anonymous cooperation only. We will not sell or share your personal data with the third parties. Moreover, we do not collect any kind of financial information regarding your credit cards.

Will you post my paper on the web?

No. You will become the only owner of your order and will gain full copyright. Your paper will never be resold to other clients or uploaded online.

What if I am not satisfied with my order?

If you consider your paper to be of inappropriate quality or think that our writer did not manage to cover your instructions and specifications, please send a free revision request during 2 days after order deadline expiration. If you have ordered an extensive paper that takes 20+ pages, you will have 30 days for a free revision. However, please do not forget that a free revision is applied only if there is no change of original instructions that you provided while placing the order. If you amend or replace some order instructions during your revision request, you will have to place an additional order to compensate writer’s work on new instructions.

What if I have not received my order?

Such instances happened extremely rarely in our practice (mainly because of lack of customers’ clarifications). Sometimes customers forget to attach important materials, without which it is unlikely to complete the order. Our Financial Department may also ask customers to verify their identity to avoid instances of online fraud. As you can see, clients’ cooperation is extremely important in our work. We assure you that on-time completion of all orders is granted. If you have encountered any technical issue, please contact Support Team.

5. Payment
How can I pay for the order?

If you have already filled out an order form, you will have to proceed with payment. Please remember that the work on your paper will start only if our Financial Department verifies the order. Afterwards, we will start searching for the writer.

Is it safe to finalize payments on your website?

We guarantee that only safe payment options are offered by our custom writing service. We cooperate with reliable and secure processing companies like 2CO and Bluesnap. Remember that we will not have access to your financial data.

What does the order price include? Do you have any hidden fees?

We do not have any “blind” charges for custom writing. The order price is based on several factors – number of pages, academic level, deadline, spacing, etc.). We will not ask you to pay more if you provide accurate order details at once. However, if you decide to change the deadline, add more pages to your essay, or change instructions, you will have to compensate writer’s work.

5. Plagiarism
Does it mean that I am cheating by purchasing papers from your company?

As we have already explained, it is absolutely legal to purchase papers online as long as you use them for educational purpose. We understand that plagiarism is a serious issue and promote honest usage of our orders.

How can I be sure that my paper is original?

We can easily prove it and send a plagiarism report on your request. We use several plagiarism detection systems to verify authenticity of our papers. Remember that properly formatted quotes, references, cover page, parts of customer’s assignment, block quotations, etc. cannot be considered as plagiarism.

Can I get a pre-written paper from your company?

No. We deliver only custom-made papers that are produced according to specific clients’ instructions.

6. Delivery
How will I get my paper?

When the order is completed, you can download your order from the personal profile. Moreover, you will get an email confirmation with an order attached (either as an MS Word attachment or an archive).

How can I open an archive on Ipad/Iphone?

If you have received an email with an archive attached, please use WinZip, IZip or similar applications.

What if the deadline expired and I have not received my paper?

Contact our Support Team and they will assist you with this issue. Sometimes customers do not get email notifications because of the Spam filter. Additionally, some customers do not provide order clarifications/instructions and our Writing Department cannot complete such assignment. In any case, please get in touch with our agents to clarify the reason of such delay.

Can I edit the order?

We will send you an MS Word editable file. However, your plagiarism claims or revision request will refer only to parts written by our writer.

How can I leave feedback?

You can rate every single paper you purchase on the website and leave feedback on writer’s work below each order. Moreover, you can contact Support Team and share your comments about the quality of our services.